Wednesday, April 9, 2014

"I have never sent my kids to sleep-away camp!"

New Parents
When parents send their children to summer camp, some of them know everything about the camp experience. Usually these parents are former campers, staff, or returning customers. They waltz through our gates on the Express Pass list and finish registration in 15 minutes.

However, we also serve a group of parents who are the 'un-camped' or perhaps the 'camp-challenged.' We enjoy meeting new people and serving those who come to us because PSR Camp was recommended to them by a friend, or maybe their spouse was a camper or camp staff, or perhaps they have heard about our reputation, or they came up to camp for a church retreat and loved their experience.

This post is especially for you!

We know you have a lot of questions, and here are the most popular (so far) in 2014.

QUESTION: Will Camp be open for the 2014 season?
Answer: Yes, and registration opened on January 2nd, 2014. 

QUESTION: When does registration usually open?
Answer: Registration usually opens on the first Thursday of January. We usually have EXCLUSIVE DISCOUNTS for the first 50 or so reservations, theses offers have already been claimed for 2014 (but there's always next year!).

QUESTION: How does the camp scholarship program work?
Answer: We do a three-way scholarship program in cooperation with churches, parents, and camp. Churches can sponsor campers for any amount and if the church will cover at least $55, then PSR camp will give $100. Parents are left to pay the balance.

You can get a scholarship form at our website: www.psr.camp, under the 'parent' tab, click on 'document center' and download the '2014 Camper Scholarship Form'. 
           
Pine Springs Ranch Registration Information
Discounts & Scholarship Page from our Camp Brochure

QUESTION: Why isn't one-way travel available from camp to one of the drop-off locations in Escondido, Loma Linda, & Riverside?
Answer: We had to discontinue this amenity because our customers would add this option at the last minute, undo this service at the last minute, or try to do both (undo, redo or do, undo). We want to make all of our customers happy and a late bus irritates our families who planned ahead.

Please note: One-way service from PSR to our drop-off 
locations is not available this year.

QUESTION: What is the Express Past list?
Answer: Our Express Pass is the best way for parents to zip through our camp registration process on Sundays (4-6 pm). These campers have medical record submitted before camp, have completed all the paperwork, and have a zero balance. They get to skip the line of people who are missing one of the things listed above and get their cabin assignment ASAP.

QUESTION: How is camp planning to communicate with me concerning the health, safety, and well-being of my child? 
Answer: We used to tell parents that "no news is good news", but recently this has not been adequate for some of our customers. This year we plan to do camp reports on this blog every day during our season. So please check-in with us at www.psrcamp.blogspot.com, for all of your 2014 camp news! (Please note: No individual names will be posted).

QUESTION: What does my child need to bring to camp?
Answer: Please see the packing list in our brochure. Some additional items may be included in the camp confirmations, so be sure to peruse them when the arrive in your email inbox.

What to bring list, What NOT to bring list, & Dress Code.

QUESTION: Why should I trust you with my child?
Answer: Because we've been doing camp for over 50 years and have a great reputation in the community. I know that camp is little unusual for new customers; on the surface it sounds a bit unusual.

Parents bring their most precious and loved children, drop them off at camp, and hope that everything works out for the best. They sit at home and worry about bullies, they worry about nutrition, clean underwear, and brushed teeth. Imaginations can run wild, and we understand that. Parents have had these concerns ever since summer camps began and it's no laughing matter.

Why you can trust us with your camper...

PSR Camp takes our responsibility seriously with gravitas and understanding. We want to earn your trust and take steps to hire the best staff, train that staff, and build them up to face any challenge.

Last year we proved it. Safety first. 

That's our promise.

QUESTION: I want to send my child to camp, how do I connect with your office to make a reservation?
Answer: Call us anytime, Mon-Thurs, Best time: 8:30 AM till 4:30 PM until camp begins. Here's all the information.

Contact us! We're waiting to hear from you.

Just a reminder for anyone who's shy, I don't believe in 'stupid' questions! If you don't know something we would love to respond to your comments, queries, etc... anytime.

We'll see you at camp!

-Jeremy

P.S. Just some advice. Please don't send your camper with a lot of new clothing! Nothing is more painful than if your child loses a brand new, name-brand, expensive item. 

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